FAQ's
YOUR QUESTIONS ANSWERED...
IS THE INITIAL CONSULTATION FREE?
Yes, this is the best way for me to truly understand what it is you want to achieve and decide if we can help you achieve this.
WHAT IS COACHING?
Unlike the stereotypical "tennis coach", coaching is not about instruction or guidance from experience but more about helping you find new ways of thinking to help you solve the challenges you face. The coach will help the coachee to get to the route cause of their challenge and support them in coming up with the best resolution.
WHAT IS MENTORING?
A mentor is a person who has actual experience and skills developed over time of working in businesses that they will share, support and guide a mentee with. This is very directive compared to coaching as the mentor will be offering clear plans, ideas and solutions that have worked for them in their professional business life.
WHICH IS BEST FOR ME?
There is more information about the differences between coaching and mentoring at the bottom of the home page. You can drop us an email with a question and we will be happy to answer.
WHY DO PEOPLE USE THESE SERVICES?
To progress themselves or their business, whether they have already tried and are not happy with the results or are genuinely undecided on the next step or direction. A business coach or mentor can help them accelerate progress to achieving their goals.
WILL OUR DISCUSSION BE CONFIDENTIAL?
Yes absolutely. Client confidentiality is critical for any coaching or mentoring activity. Please see our privacy policy at the bottom of this page.
HAVE A QUESTION YOU DON'T SEE THE ANSWER TO?
Contact us using the "contact" link at the top of the home page or via email at: nick@neticacoach.co.uk We will be happy to answer your questions.
WHAT IS A BUSINESS HEALTH CHECK?
This can be as simple as a review of a products, services or markets to an overview of the structure of your business and where it generates it revenue from. Each check will be focussed on specifically what you want to look at.
WHAT DO I GET WHEN I SUBSCRIBE?
We occasionally post relevant articles on business improvements activities, latest business growth ideas as well as offering free taster sessions.
DO YOU FOLLOW A CODE OF ETHICS?
Yes, we follow the code of ethics supplied by the professional coaching organisation the owner is a member of The Association for Coaching. (Associationforcoaching.com)
WHAT ARE YOUR FEES?
This is dependant on what it is you are looking for. We will create a bespoke plan based on the activity, frequency and also consider your budget.
WHAT IS YOUR DATA PROTECTION POLICY?
See 'Privacy Policy' at the bottom of this page. If you have any questions about this, you can use the "contact" link at the top of the home page.
PRIVACY POLICY
Our commitment to managing your data.
Netica Coach understands that your privacy is important to you and that you need to know how your personal data is used. We respect and value the privacy of our clients, prospective clients, job applicants and our current and former employees, event/training attendees, newsletter subscribers, and everyone who visits our website, www.Neticacoach.co.uk (“Our Website”). We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information about us
To contact us with a data protection query regarding the processing of your personal data, please use the "contact" section on our website.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Details of our processing.
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed products and services to you, and our legal obligations, the exception is for sending email marketing and collecting non-essential cookies which we rely on the basis of consent. If you would like to know more, please read below:
Clients
Prospective Clients
Employee & Associates
Event Attendees (Webinar/Workshops)
E-Newsletter / Blogs / Social Media
1. Clients.
As a client, we will hold the following information about you:
Contact data: name, title, email address, telephone number(s)
Organisation data: name, address, email address and telephone number.
Financial data: billing and payment information.
Profile information: Documents relating to the product(s) and service(s) we are providing, including all communications with you.
We use your Personal Data to meet our contractual requirements to support us in providing our data protection services to you. We also use your Personal Data as required by law, such as for tax purposes. We also use your information to invoice you, and to keep track of payments that you make.
2. Prospective Clients.
As a prospective client, we will hold the following information about you:
Your name and contact information.
Information about your business activities.
Information and documents relating to the service we are providing, including communications with you.
If you make an enquiry to us via email, phone or the contact us page on our website, we will use this information to follow-up on this enquiry to see if we can help you.
3. Employees & Associates.
As a employee, associate or subcontractor, we will hold the following information about you:
Contact Details.
Financial Details, including Bank Account
Work History & Education Information
Identification
Photo for social media and website
Correspondence
All of the information you provide during the recruitment process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. Upon successful appointment you will receive an employee privacy notice that sets out, in more detail, our processing of your personal data.
4. Event Attendees (Webinars/Workshops).
When you book onto a Netica Coach in person workshop or virtual webinar, we ask for you to provide us with your name, email address, contact telephone number and payment details (for workshops). We process your details purely for the purpose of administering the workshop/webinar.
5. E-Newsletter / Blogs / Social Media
When you register for a Netica Coach newsletter/blog or join one of our social media platforms, we do not ask you for any further personal information other than which you have provided in your account. We use this information to provide information directly (e-newsletters) and indirectly (blogs, social media posts).
How long will you keep my personal data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:
Prospective clients: we will retain information about you for the duration of the enquiry, then one year.
Clients: We will retain information about you for the duration of our relationship with you, then 2 years. We will retain financial records for 6 years, following the end of the current financial year. We need to keep details of financial transactions for 6 years, after the end of the current financial year for tax purposes.
Employees/Associates: if you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment.
Unsuccessful candidates: if you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Event attendees, e-learning and online training: We will retain information about your booking/registration for 12-months, at which point we will delete your details.
How and where do you store or transfer my personal data?
We store all of your personal data in the UK.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
limiting access to your personal data to those employees with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
Do you share my personal data?
No, your personal data is not shared with any other organisations for the business purposes defined by Netica Coach.
Should we wish to contract third party services to support you as a client we will first seek consent from you to do so.